Refund policy

At Classy Cultured, we take pride in offering high-quality products and exceptional customer service. We understand that sometimes you may have concerns or issues with your purchase. However, please note that all sales are final, and we do not accept returns or exchanges except for the following reasons:

  1. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving the product. We will gladly assist you in resolving the issue by offering a replacement or refund.

  2. Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within 48 hours of delivery. We will work with you to resolve the issue and ensure that you receive the correct item as soon as possible.

  3. Shipping Errors: In case of shipping errors such as missing items or packages lost in transit, please reach out to us within 7 days of the expected delivery date. We will investigate the issue and take appropriate action to resolve it.

Please note the following important points regarding our return policy:

  • Items must be unused, unworn, and in their original packaging with all tags and labels attached.
  • Returns will only be accepted if the item is eligible for return based on the reasons mentioned above.
  • You will be required to provide proof of purchase, such as order number or receipt, when contacting our customer support team.
  • Return shipping costs and any associated fees or duties are the responsibility of the customer, except in cases of defective or damaged items or incorrect item received.
  • Refunds will be issued in the original form of payment within a reasonable timeframe once the return is approved and processed.

We recommend carefully reviewing product details, size charts, and customer reviews before making a purchase to ensure it meets your expectations. If you have any questions or concerns about a product, please reach out to our customer support team, and we will be happy to assist you.

Please understand that our policy of final sales allows us to maintain competitive prices and provide you with the best possible value. We appreciate your understanding and support of our return policy.

If you have any further questions or require assistance, please contact our customer support team via email at info@classycultured.com, and we will be delighted to assist you.

Thank you for choosing Classy Cultured, and we appreciate your business!